Tech Support - Setup
What are the nameservers I should use to resolve DNS?
Please contact technical support for help with this support@vpsserver.comCan Putty be used to connect to the server?
Yes, this is a standard feature. You will be provided with root access and all necessary privileges. You can learn more about it in the control panel.
Does VPSServer.com provide IP? What type of support do I get?
Each server comes with 1 dedicated IP, you can purchase up to 3 additional IPs per server, each IP costs $1 per month.Is it possible to change the IP address?
At present, it is not possible. However, you can contact us if you have any issues with your IP Address. When destroying and re-deploying a VPS, it is possible to lose your current IP.
Can FTP be used on my virtual server?
Yes, you can set up your server with FTP.
What is the virtualization technology used by VPSServer.com?
We use KVM aka Kernel-based Virtual Machines. The x86 contains virtualization extensions such as AMD-V and Intel VT. The Kernel-based Virtual Machines has kvm.ko, a loadable kernel module that gives the underlying virtualization infrastructure, and kvm-intel.ko or kvm-amd.ko, which is a processor-specific module. Kernel-based Virtual Machines allows us to have multiple virtual machines running unmodified Windows or Linux images. Each virtual machine comes with private virtualized hardware such as network cards and graphics adapters. Kernel-based Virtual Machines is open source architecture. The kernel component of the Kernel-based Virtual Machines is merged in the mainline of Linux (2.6.20.), Kernel-based Virtual Machines's userspace component is part of the mainline QEMU (1.3).
Is it possible to upgrade my kernel? How do I do it?
Yes, it’s possible and it’s easy. Simply install the new kernel and reboot the VPS. Be sure to back up your VPS data in order to prevent potential failures from causing any damage. Note that you can change the startup type on the console when the server is booting up.
How many VPSs are allowed per server?
We have a limit of 5 servers per customer. If you need more servers, you can submit a quota increase request through the billing tab in the console.What types of control panel software are supported?
All types of control panel platforms such as cPanel, DirectAdmin, and Plesk are supported.
What is the type of hardware used by VPSServer.com?
1. Top-Tier Processors
Our servers feature the latest Intel® Xeon® Scalable platinum processors, providing exceptional performance and efficiency. These processors handle heavy workloads with ease and come with advanced features.
2. High-Speed Memory
Equipped with high-speed DDR5 RAM, our servers ensure quick data processing and enhanced application performance. We offer customizable memory options to suit various applications and workloads.
3. Enterprise-Grade Storage
We use high-speed NVMe storage for ultra-fast data access, significantly improving system responsiveness and performance.
4. Advanced Networking
Our servers come with 25Gbps network interfaces, offering high-speed connectivity for data transfer and network-intensive applications. We also provide private network options for secure and efficient data communication.
5. High Availability and Redundancy
To guarantee continuous operation, our servers have redundant power supplies and storage, minimizing downtime due to power or hardware issues.
Do I need to manage my VPS on my own? Are any managed services provided?
Our support team is here 24/7 to help you with all network and hardware related issues. If you add an SLA to your VPS our support team can Manage and Configure the VPS for you.
What is the access level of my root credentials?
You get full root access.
Does VPSServer.com offer any monitoring service?
No, we don’t offer a monitoring service. You have to use an external service provider of your own choosing.
Is it possible to setup private networking between servers?
Yes, you can set up private networking between servers using VLANs within the same data canter, and site-to-site configurations for communication between different data canters.
Learn more:
Payment methods
Currently available payment methods. 
Company
We offer Virtual Private Servers (VPS) with fast connections and affordable prices in the cloud.
VPSServer.com operates under Kamatera Inc,
Address: 315 Madison Ave, New York City, New York, 10017, United States
Support & Live Chat Helpdesk (support@vpsserver.com)
Report abuse (abuse@vpsserver.com)
